Shipping Policy

Shipping Policy

Please feel free to read all shipping policy before make an order

1- We strive to provide all the information that helps you to reach what you are looking for, so please read the product description carefully.

2- Please make sure of the right size from the size chart.

3- If the order is confirmed and shipped, it cannot be modified.

4- It is preferable to provide a WhatsApp number for better communication.

5- It is preferable to put a detailed and clear address ( governorate - region - street name - building number - floor and apartment – land mark ) to make delivery process easier.

6- If there are any shipping instructions, please clarify it in the notes when making the order.

7- In the case create multiple orders at the same address, please contact customer service to ship them in one shipment before completing the shipment process, otherwise each separate order will be charged with new shipping fees.

8- Most of the time, if the data is complete, the order is shipped directly without contacting the customer.

9- In case create a wrong order / Need modification on the order, please contact customer service before shipping the order.

10- All orders are delivered sealed to preserve the products and ensure the highest quality, In case found any problem in the order, please contact customer service.

11- Order delivery will take from 2-5 working days after place it, excludes weekends and official holidays.

12- Customer service will contact customer 3 times in 3 different days. In case no response, the order will be canceled and returned to the "SUTRA" headquarters again.

13- Any modification in shipping details after confirmation, the order delivery will be delay from 2 to 3 working days.

15- Customer service will contact customers in the third day after shipping the order, to follow-up the delivery, and will contact again after customer receiving it to insure the satisfaction.

16- The shipping company will contact the customer through a phone call or through messages on the phone to confirm the delivery date, please follow up on the phone during this period.

Shipping Costs

Cairo and Giza 35 EGP
Alexandria 50 EGP
Delta 55 EGP
Upper Egypt and Suppers of Giza 65 EGP
South of Upper Egypt 75 EGP
South Sinai 100 EGP

Customer service

Usually inquiries take from 24 to 48 working hours.

We are happy to receive your inquiries on daily basis from 10 am to 6 pm.

If you have any inquiry or request, please feel free to contact customer service through:

+201020926194

+201003067636

CS@sutrastores.com

Customer service working hours from 10 am to 6 pm