Shipping policy

At SUTRA, we are committed to providing you with a seamless shopping experience. Below is our shipping policy to ensure clarity and transparency:

1. Shipping Time

Orders are processed and shipped within 3 to 5 business days from the date of confirmation.
Please note that shipping times may vary during holidays, sales, or unforeseen circumstances.

2. Secure Delivery

Your shipment will be delivered sealed and intact by the delivery agent.
We recommend inspecting the package upon receipt to ensure it is in its original condition.

3. Order Modification

Once your order is confirmed for shipping, no changes or modifications can be made.
Please double-check your details before confirming your order.

4. Cancellation Policy

If you wish to cancel your order after it has been shipped, the declared shipping fee must be paid by the customer.
To avoid unnecessary charges, we advise initiating cancellations promptly before shipment confirmation.

For further inquiries or assistance, feel free to contact our customer support team. We are here to help!

Thank you for choosing SUTRA.